Returns & Exchanges

At SugarHi Boca, we take pride in the quality of our treats; however, due to the perishable nature of our food products, we cannot accept returns once an item has been shipped or delivered. If you receive a damaged or incorrect order, please follow the steps below within 24 hours so we can make it right.

1

Document the Issue

Take clear photos of the packaging and the specific items that are damaged or incorrect to help us process your claim.

2

Contact Support

Email our team at [email protected] with your order number and the photos attached within 24 hours of delivery.

3

Review Process

Our quality assurance team will review your request and respond within 1-2 business days regarding a replacement or store credit.

4

Resolution

Once approved, we will issue a refund to your original payment method or expedite a fresh shipment of your favorite treats at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing