Frequently Asked Questions
Everything you need to know about our sweet treats and services.
How do you ensure the freshness of your treats during shipping?
Every order is baked fresh and packaged in airtight, food-grade containers. We use temperature-controlled packaging for delicate items to ensure they arrive at your door in perfect condition.
Do you offer options for customers with dietary restrictions?
Yes, SugarHi Boca offers a variety of gluten-free, nut-free, and vegan options. Please check the product descriptions for specific allergen information or contact us for custom requests.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact us within 24 hours of delivery for a replacement or refund.
Can I place a custom order for a special event?
Absolutely! We specialize in custom cakes, platters, and party favors. We recommend placing custom orders at least two weeks in advance to ensure availability.
How long will it take to receive my order?
Standard processing takes 1-2 business days. Shipping times vary by location, typically ranging from 1-3 days to maintain product quality and freshness.
Do you provide local delivery in the Boca Raton area?
Yes, we offer local delivery within a specific radius of our Boca Raton boutique. You can select the local delivery option at checkout if your zip code is eligible.